All prices quoted are EXCLUSIVE of VAT which will be charged at the current standard rate of 20%.
INSTRUCTION OF WORKS
An instruction of works ie for us to carry out work of any of our services is classed as one of the following: verbal, written, via any social media format/application. By doing so, you are entering into a contractual agreement with Indigo Sky Solutions Ltd or one of it’s subsidiaries for us to carry out our services in exchange for payment. We will seek to recover payment for an instruction completed or part thereof should there be a change of mind or withdrawal to correspond.
Unless credit terms have been agreed, advance payment is expected by the customer. Works will not be undertaken until payment is received. If late payment is received, then please be aware that delivery dates may also be adjusted to fall in line with said late payment.
These can be made by Bank Transfer-details provided with your order confirmation.
If paying by cheque, clearance is required before goods are released (reasonably expect 4 days for clearance). Payment can be made by credit or debit card – please do so by calling us on: 0121 558 0922 during office hours.
The title of all goods remain with Indigo sky Solutions Ltd until full payment is received. Any issue regarding invoiced amounts or details should be raised within 14 days of receipt of goods and/or invoice. Where third parties are engaged and hence we are committing to a liability with them, note that payment may be required in advance of works beginning.
Trade credit accounts are available upon application. Please call us to discuss your requirements.
Whilst we will always work to meet your timelines where possible this cannot always be guaranteed. We cannot accept liability for delays beyond our control. We will not be liable if we are unable to perform our obligations under these terms and conditions due to the failure of any machine, data processing system or transmission link or to any circumstances beyond our control (including but not limited to strike, industrial action, natural causes, war, fire, or prohibition or enactment of any kind). Indigo Sky Solutions Ltd cannot accept liability for consequential loss.
CARRIAGE & DELIVERY INFORMATION
We would normally organise next working day delivery with our preferred couriers. For urgent or valuable items we recommend a dedicated same day service. Carriage costs & packing is charged onto the customer at cost/kept to a minimum. The exact cost would depend on the weight and volume of those goods. We would recommend that you request an estimate before placing an order. We endeavor to deliver works on or before agreed dates. If we cannot meet agreed time frames then contact will be made to discuss this with you by phone, directly or via email.
DAMAGED IN TRANSIT
In the unlikely event that this happens, it’s imperative that you sign for them as “damaged”. Please take photographs as this will assist in us being able to claim compensation from the carrier. Unless you take reasonable precautions when signing for goods we may be unable to entertain a damage claim.
DEFECTS TO PRINT/OTHER GOODS
If you are not entirely satisfied with your goods it is essential that you contact us straight away. Claims made later than 7 days from delivery wont be entertained. Where a client provides their own garments for us to apply transfer, print, or embroidery we work to a 2% error rate. Any spoils above this margin will be covered by Indigo Sky Solutions Ltd.
COPYRIGHT & TRADEMARKS
All material on this Website is the copyright material of Indigo Sky Solutions Ltd. Copying or adaptation of the material on this website or its incorporation into any other work by any means is prohibited, unless prior written agreement is provided by Indigo Sky Solutions Ltd. No-one is granted any rights in respect of copyrighted material. All trade marks, service marks and trading names on this website are the property of Indigo Sky Solutions Ltd (or its licensor) and may not be used, reproduced, published, uploaded, posted, transmitted, modified or transmitted in any way (other than for viewing the website or ordering our products). Indigo Sky Solutions Ltd retain the copyright in any material we produce or have the agreement to produce before and after works have been carried out. All rights are reserved.
Indigo Sky Solutions Ltd provide proofs where possible for all potential works. Upon proof approval and/or the signing of a work order signing, including by email, customers are agreeing to Terms and Conditions set by Indigo Sky Solutions Ltd.
TERMINATION OF WORKS
If termination instructions are received from the client payment in full for the works already carried out and any outlay already made by ourselves will be expected. Indigo Sky Solutions Ltd reserves the right to terminate works at their discretion if felt threatened – inappropriate language or behaviour will not be tolerated.
Indigo Sky Solutions Ltd have the right to display or refer to works created for/on behalf of the client as examples of our work. We may include works we produce for marketing purposes.
These Terms & Conditions are subject to change by Indigo Sky Solutions Ltd, t/a Indigo Sky and the following subsidiaries:
- Indigo Sky Design & Print
- Indigo Sky Promotional Goods
- Indigo Sky Branded Workwear
- Indigo Sky Laser Cutting & Engraving