All prices quoted are EXCLUSIVE of VAT which will be charged at the current standard rate of 20%.
INSTRUCTION OF WORKS
An instruction of works ie for us to carry out work which may require any of our services is classed as one of the following: verbal, written, via any social media format/application. By doing so, you are entering into a contractual agreement with Indigo Sky Solutions Ltd or one of it’s subsidiaries for us to carry out our services in exchange for payment and within the terms set out below. We will seek to recover payment for an instruction completed or part thereof should there be a change of mind or withdrawal to correspond.
Unless credit terms have been agreed, advance payment is expected by the customer. Works will be undertaken once payment is received. If later than expected or agreed payment is received, then please be aware that delivery dates may also be adjusted to fall in line with said late payment.
Standard payments can be made by bank transfer – details are provided with your order confirmation and/or invoice prior to works beginning.
If paying by cheque, clearance is required before goods are released (reasonably expect 4 days for clearance). Payment can be made by credit or debit card – please do so by calling us on: 0121 558 0922 during office hours.
The title of all and any goods remain with Indigo Sky Solutions Ltd until full payment is received. Any issue regarding invoiced amounts or details you are not happy with should be raised within 14 days of receipt of goods and/or invoice. Where third parties are engaged and hence we are committing to a liability with them, note that payment may be required in advance of works beginning.
Changed your mind? No problem, we will only charge for works carried out so far, or will refund any payments/part payments at the discretion of Indigo Sky Solutions Ltd depending upon the time spent and works already carried out at the point of the instruction changing.
Trade credit accounts are available upon application. Please call or email us to discuss your requirements. Details are available via our website contact page.
Whilst we will always work to meet your timelines where possible this cannot always be guaranteed. We cannot accept liability for delays beyond our control. We will not be liable if we are unable to perform our obligations under these terms and conditions due to the failure of any machine, data processing system or transmission link or to any circumstances beyond our control (including but not limited to strike, industrial action, natural causes, war, fire, or prohibition or enactment of any kind). Indigo Sky Solutions Ltd cannot accept liability for consequential loss.
CARRIAGE & DELIVERY INFORMATION
We would normally organise next working day delivery with our preferred couriers. For urgent or valuable items we recommend a dedicated same day service. Carriage costs & packing is charged onto the customer at cost/kept to a minimum. The exact cost would depend on the weight and volume of those goods. We would recommend that you request an estimate before placing an order. We endeavor to deliver works on or before agreed dates, but as we are sometimes governed by 3rd party couriers we cannot guarantee delivery times.
DAMAGED IN TRANSIT
In the unlikely event that this happens, it’s imperative that you sign for them as “damaged”. Please take photographs as this will assist in us being able to claim compensation from the carrier. Unless you take reasonable precautions when signing for goods we may be unable to entertain a damage claim. Any issues regarding damaged goods must be highlighted within the first 48 hrs of delivery.
DEFECTS TO PRINT/OTHER GOODS
If you are not entirely satisfied with your goods it is essential that you contact us straight away. Claims made later than 7 days from delivery won’t be entertained. We print or embroider garments provided by ourselves/our approved third party suppliers only. Decoration to client’s own garments are made at the owner’s discretion, we do not guarantee or insure garments not provided by us.
COPYRIGHT & TRADEMARKS
All material on this website and any other works produced by/on behalf of Indigo Sky Solutions Ltd is the copyright material of Indigo Sky Solutions Ltd. Copying or adaptation of the material on this website, subsequent websites owned within the Indigo Sky Solutions Ltd business or it’s incorporation into any other work by any means is prohibited, unless prior written agreement is provided by Indigo Sky Solutions Ltd. No rights are granted in respect of copyrighted material. All trade marks, service marks and trading names on this website are the property of Indigo Sky Solutions Ltd (or its licensor) and may not be used, reproduced, published, uploaded, posted, transmitted, modified or transmitted in any way (other than for viewing the website or ordering our products). Please request any print-ready artwork materials or assets within 30 days of completion. Due to the nature of our business and the volume of files we work on, we may remove files from our network and/or archives (and hence no longer have access to). By working with us, you are agreeing to these terms and conditions. All rights are reserved.
Indigo Sky Solutions Ltd provide proofs for all potential works, occasionally there is an exception to this rule which is usually based on last minute lead times. Upon proof approval and/or the signing of a work order, including by email or any other type of written communication, customers are agreeing to Terms and Conditions set by Indigo Sky Solutions Ltd. We recommend that you take the time and effort to carefully check proofs sent to you for approval – including: spellings, errors, differing colours and anything else that may impact on your finished product. Indigo Sky Solutions Ltd do not guarantee amendment or accept responsibility for amendments once approval has been received – whichever format that may be, ie: verbal or in writing (which can include those by text, email and/or any other digital or written format).
TERMINATION OF WORKS
If termination instructions are received from a client, payment in full for the works already carried out and any outlay already made by ourselves will be expected. Indigo Sky Solutions Ltd reserves the right to terminate works at their discretion if felt threatened. Inappropriate language, attitude or behaviour will not be tolerated across any areas of the business.
Indigo Sky Solutions Ltd have the right to display or refer to works created for/on behalf of the client as examples of our work. We may include works we produce for marketing purposes.
Indigo Sky Solutions Ltd are dedicated to protecting client’s and supplier’s personal data in line with GDPR regulations.
Through your use of any website operated by Indigo Sky Solutions Ltd, including any data you may provide through such website when you register, log-in, sign up to our services, purchase a product or service or take part in any promotion; and/or when you deal or interact or communicate with Indigo Sky Solutions Ltd through any channel (via our systems, by email, post, phone, other electronic communications or otherwise) as a customer, supplier or service provider (actual or potential), or in any other capacity (contractors or employees are subject to separate privacy policies).
All digital and offline contact lists can be unsubscribed from by clicking the appropriate links within circular emails and/or responding to any correspondence received from us. Please contact us (see contact details via main website) to request any contact details be amended or removed. This applies to any of the Indigo Sky Solutions Ltd companies or subsidiaries.
These Terms & Conditions are subject to change by Indigo Sky Solutions Ltd, t/a Indigo Sky and the following subsidiaries:
- Indigo Sky Design & Print
- Indigo Sky Promotions
- Indigo Sky Workwear
- Indigo Sky Consulting
- Indigo Sky Business Support Services